Product Warranty

The following page outlines our Limited Warranty for products sold on our website and authorized marketplaces like Amazon.com. Each section details the warranty provided by CRJ Electronics, organized by section. These are legally binding.

Introduction

CRJ Electronics provides a non-transferable warranty to the purchaser of CRJ Electronics products purchased from our website unless otherwise indicated on our website, listing, or other related materials. CRJ Electronics warrants that the product will be free from defects in material and workmanship for a specified period commencing on the date of purchase. Except where prohibited by applicable local law, this warranty is limited to the original purchaser and is non-transferable. This warranty provides you with specific legal rights, and you may have additional rights that vary under local laws.

In general, this warranty means your CRJ Electronics product will operate according to published technical specifications and in the operating environment for which it was intended for the duration of the warranty period. This warranty version applies to products purchased on or after December 1, 2022. For prior versions of the CRJ Electronics limited warranty, please contact customer service.

Remedies

CRJ Electronics’s entire liability and your exclusive remedy for any CRJ Electronics product that is not operating by its published technical specifications is at CRJ Electronics’s discretion: 1) to repair or replace the product at CRJ Electronics’s expense, or 2) to refund the original purchase price price less any additional shipping and handling costs. This warranty obligation is conditioned upon the hardware being returned to the original place of purchase or another place as directed by CRJ Electronics, with the original sales receipt attached. You may be required to pay shipping and handling charges, as well as any applicable tariffs, duties, taxes, or other fees. CRJ Electronics may, at its discretion, provide new or equivalent-to-new refurbished parts in good working condition or repair or replace the hardware returned to CRJ Electronics.

Any replacement hardware will be warrantied for the remainder of the original warranty period or thirty (30) days, whichever is greater, or for the period required by local statute.

Exclusions

This warranty does not cover problems or damage resulting from, but not limited to, any of the following:

  • Wear and tear associated with normal use
  • Any modification, abuse, accident, disassembly, misapplication, or unauthorized repair
  • Removal of any manufacturer label(s) or sticker(s)
  • Any improper operation, including any use not in accordance with any supplied product instructions
  • Any other cause which does not relate to a product defect in materials or workmanship

Also excluded from this warranty are counterfeit products, which CRJ Electronics, at its sole discretion, determines were not manufactured by CRJ Electronics or any of its authorized manufacturing partners.

Limitations of Liability

CRJ Electronics shall not be liable for any special, incidental, indirect, or consequential damages whatsoever, including but not limited to loss of profits, revenue, or data (whether direct or indirect) or commercial loss for breach of any express or implied warranty on your product even if CRJ Electronics has been advised previously of the possibility of such damages. Some local laws do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so this limitation or exclusion may not apply in your jurisdiction.

Exclusion of Implied Warranties

Except as prohibited by applicable law, any implied warranty or condition of merchantability or fitness for a particular purpose on this hardware product is expressly disclaimed. Some local laws do not allow limitations on how long an implied warranty may last, so this limitation may not apply in your jurisdiction.

National Statutory Rights

Consumers may have legal rights under applicable national legislation governing the sale of consumer goods.

No Other Warranties

No CRJ Electronics employee, dealer, or other agent is authorized to make any modification, extension, or addition to this warranty.

Special Warranty Period in the European Union

In the European Union, the minimum warranty period provided by the reseller is two years. The minimum warranty period provided by the reseller for refurbished products is one year.

How to Make a Warranty Claim

Before submitting a warranty claim, we suggest you contact customer service and review the relevant discussion thread for technical assistance. A simple fix for your problem may be found there.

All warranty claims should be addressed directly to CRJ Electronics. Our customer service contact information can be found on the web at www.crjelectronics.com/pages/support.

Returning Your Product

In the event that you need to return your CRJ Electronics products for replacement, CRJ Electronics will provide you with a Return Merchandise Authorization Number (RMA#) and return instructions. Unless otherwise specified, return shipping is the responsibility of the customer. Do not return your product without prior approval from CRJ Electronics. Any product returned without a valid, unique RMA# will be refused and returned to the sender at the sender’s expense. To avoid problems at the time of receipt, clearly write your RMA# on the outside of the package and include a copy of your RMA confirmation e-mail within the box.

Request a Return Material Authorization Number (RMA#)

Please follow these steps to obtain an RMA number:

  • Submit an RMA# request online at https://crjelectronics.com/pages/support
  • Describe the problem in the “Message” text box
  • Include valid proof of purchase (required for RMA processing, i.e. order number, invoice) to the message.

RMA Return Addresses

We have three (3) RMA receiving locations worldwide. Your RMA confirmation will specify the specific return address you must use when sending your RMA package. This will be your standard return location and should not be changed without prior approval from CRJ Electronics. Any packages received at an unauthorized location may be refused and returned at the sender’s expense.

RMA Processing

  • CRJ Electronics will perform a visual inspection of the package before acceptance to ensure there was no visible damage during transit which could affect the product being returned
  • All products received go through individual visual inspection to ensure the products are genuine CRJ Electronics products with all applicable markings intact and free of physical damage/abuse
  • We also confirm the RMA#, which should be noted on the outside of the package
  • Packages with damage or that do not have a valid, unique RMA# marked on the exterior will be returned to the sender at the sender’s expense
  • Counterfeit products, or products that fit the warranty exclusions listed above, will be returned to the sender at the sender’s expense
  • After inspection, the product will be confirmed as received, and processing will begin
  • Typical Processing Times:
        • 5 to 15 business days for your replacement to be shipped and delivered.
        • 5 to 15 business days for your replacement to be processed or for a credit to be applied to your account.

      For additional questions, shoot us an email at support@crjelectronics.com or just give us a call.